Looking for help?
Frequently asked questions
Shipping
Shipping is free with us.
Orders placed before 12pm will be dispatched the same day on working days. Delivery will take place 1-3 working days after dispatch.
We will hand over your package to Deutsche Post or DHL.
Return
Returns are free of charge for us.
You have 30 days to return your item.
Just send us a message to kontakt@artvall.de and
tell us which item you want to return. Our
friendly customer service team will take care of your request immediately
and inform you of all further steps.
Please excuse that your item does not meet the usual quality!
Please contact our customer service directly via kontakt@artvall.de.
Send
Please send us a photo of your defective item in your email.
Article and our team will then inform you of the next steps
Other questions
Yes, our leather and suede bags are made from genuine leather.
After you have placed all the desired items in your shopping cart, you can enter your voucher code during checkout .
You can simply add your free bag strap to your shopping cart for orders worth €50 or more - the amount will then be deducted automatically.
Lege Waren im Wert von mindestens 50 € in deinen Warenkorb.
Anschließend wähle einfach ein Taschenband deiner Wahl - der Preis wird an der Kasse automatisch auf 0 € gesetzt. Keine Codes, kein Aufwand.
If you have selected an individual set, you can simply put both items together in your shopping cart and the combination discount will then apply automatically.
This also applies to sets of 3 bands.
If you have a question about your order or our items, please send us an email to kontakt@artvall.de
It may take a few minutes for the email with your welcome voucher to arrive - please check your spam folder to be on the safe side.
This is what our customers say:
"Item is exactly as described and very high quality. I love this crossbody and the color is just great as is the wonderful strap♡♡♡♡♡"
"I can't even put into words HOW beautiful the bag and especially the strap(!) actually is. Unbelievable."
"The entire packaging was just fun. The bag comes with a dust bag, lovely cards and wrapped in soft velvet paper. All in all, very high quality. I know this won't be my last bag. ;)"
"The bag arrived just one day after I ordered it - wow! When I unpacked it, I was immediately struck by the high-quality outer packaging and the lovingly designed interior. No bad smell, on the contrary: top-quality leather"
"The bag itself is superbly crafted and feels very soft. The inner lining is professionally sewn. The shoulder strap I ordered is lovingly held together with a bow and also comes in great, separate packaging. All in all, a great match that comes with a soft storage bag :)"